Terms of Service

Last Updated: April 7, 2026

These Terms of Service ("Terms") govern your use of the websites, services, and software products operated by Exovan LLC (doing business as LostNTech, "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Definitions

• "Services" means development services (website/app creation, network management, retainer work), consulting (discovery calls), and all related deliverables.
• "Products" means our software applications, including TextFusionAI, SitemapSeer, Keywords Tool, AuraLink, and any future products.
• "Client" means any individual or entity that engages us for development services.
• "User" means any person who accesses our website or uses our Products.
• "Deliverables" means websites, applications, code, designs, content, and other materials produced during a development engagement.

2. Development Services

Scope of Work

All development projects begin with a clear scope of work agreed upon in writing (via email, contract, or project proposal). Additional features or changes outside the agreed scope are considered "change requests" and may incur additional fees.

Project Timeline

Estimated timelines are provided in good faith but are not guaranteed. Delays may occur due to client feedback cycles, third-party dependencies, scope changes, or unforeseen technical challenges. We will communicate proactively about any timeline changes.

Client Responsibilities

Clients are responsible for:

• Providing timely feedback on deliverables (typically within 5 business days)
• Supplying necessary content, assets, credentials, and business information
• Ensuring they have the right to use all content and assets provided to us
• Designating a primary point of contact for the project
• Reviewing and testing deliverables before final acceptance

Revisions

Development projects include a reasonable number of revisions as specified in the project proposal. "Revision" means a modification to agreed-upon deliverables — not a redesign or new feature. Additional revisions beyond the agreed scope will be billed at our standard hourly rate.

Network Management & Retainer Services

Monthly retainer and network management services are billed on a recurring basis. Services include those specified in the service agreement. Unused hours or credits do not roll over to the next billing period unless explicitly agreed. We guarantee reasonable response times as specified in the service agreement but cannot guarantee 100% uptime for third-party services (hosting, DNS, email providers, etc.).

3. Discovery Calls

Discovery calls are private, 1-on-1 consultations priced at $100 (non-refundable). This fee covers our time and expertise in evaluating your project idea. The call fee is intended to ensure serious inquiries and is not applied as a credit toward future services unless explicitly offered in writing.

During the call, we may discuss technical approaches, estimates, and recommendations. These are informal assessments and do not constitute a binding quote or guarantee of results.

4. Payments & Billing

Pricing

• Discovery Calls: $100 per session (non-refundable)
• Custom Development: Starting at $1,000 per project (final pricing based on scope)
• Network Management: Starting at $150/month
• Developer Retainer: Starting at $250/month

All prices are in U.S. dollars and subject to change. Current clients will be notified at least 30 days before any pricing changes take effect on their active engagements.

Payment Terms

• Custom development projects typically require a 50% deposit before work begins, with the remaining balance due upon delivery.
• Monthly services are billed at the beginning of each billing cycle.
• Invoices are due within 15 days of issuance unless otherwise agreed.
• Late payments may incur a 1.5% monthly interest charge.
• We reserve the right to suspend work on projects with overdue invoices.

Refunds

Refund eligibility depends on the service:

• Discovery Calls: Non-refundable.
• Development Projects: Deposits are non-refundable once work has commenced. If we terminate the engagement, you will receive a pro-rated refund for unperformed work.
• Monthly Services: You may cancel at any time; no refund is provided for the current billing period. Cancellation takes effect at the end of the paid period.
• Software Subscriptions: Subject to each product's specific refund policy.

5. Intellectual Property

Client Projects

Upon full payment, Clients receive ownership of the custom code, designs, and content created specifically for their project ("Custom Deliverables"), with the following exceptions:

• Pre-existing IP: Any code, libraries, frameworks, tools, or materials we created before or independently of the project remain our property. We grant Clients a perpetual, non-exclusive license to use pre-existing IP as incorporated into their deliverables.
• Third-Party Components: Open-source libraries, APIs, and third-party services used in the project are subject to their own licenses.
• Portfolio Rights: We retain the right to showcase the project (or anonymized aspects of it) in our portfolio, unless you request otherwise in writing.

Our Software Products

All rights, title, and interest in our Products (TextFusionAI, SitemapSeer, Keywords Tool, AuraLink) remain with Exovan LLC. Your subscription or purchase grants you a limited, non-exclusive, non-transferable license to use the Product for its intended purpose.

6. Software Products

Service Availability

We strive for high availability but do not guarantee uninterrupted access. Products may experience downtime for maintenance, updates, or due to circumstances beyond our control. We are not liable for losses resulting from service interruptions.

Product-Specific Terms

TextFusionAI: AI responses are generated by third-party models and may be inaccurate, incomplete, or biased. You are responsible for reviewing and verifying all AI-generated content before use. Do not rely on AI output for medical, legal, financial, or safety-critical decisions.

SitemapSeer: You may only analyze websites you own or have explicit authorization to analyze. We are not responsible for the accuracy of extracted data or for any actions you take based on analysis results. You must comply with all applicable web scraping laws and the target website's terms of service and robots.txt directives.

Keywords Tool: Keyword data is provided for informational purposes. Search volume, difficulty, and competitive metrics are estimates and not guaranteed to be accurate. SEO results depend on many factors beyond our control.

AuraLink: Identity synthesis data is provided as-is. You are responsible for the accuracy and legality of information you submit. We are not responsible for decisions made based on synthesized identity data.

Beta & Experimental Features

Some Products may include beta or experimental features. These are provided "as-is" without warranty and may be changed, discontinued, or removed at any time without notice.

7. User Accounts

• You must provide accurate, current, and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must immediately notify us of any unauthorized use of your account.
• One person or entity per account unless explicitly authorized otherwise.
• We reserve the right to suspend or terminate accounts that violate these Terms.

8. Acceptable Use

You agree not to:

• Use our services or Products for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• Interfere with or disrupt our services, servers, or networks
• Reverse-engineer, decompile, or disassemble our Products
• Use our Products to develop competing products
• Scrape, crawl, or harvest data from our services in bulk without authorization
• Upload or transmit viruses, malware, or other malicious code
• Use our AI products to generate content that is illegal, harmful, deceptive, discriminatory, harassing, or that violates another party's rights
• Resell, sublicense, or redistribute our Products without written permission
• Impersonate another person or entity
• Use our services to send spam or unsolicited communications

9. User Content

You retain ownership of content you submit to our Products. By submitting content, you grant us a limited license to process, store, display, and transmit that content as necessary to provide the service.

You represent that you have the right to submit all content and that it does not violate any third party's intellectual property, privacy, or other rights.

We may remove content that violates these Terms or applicable law. We do not actively monitor user content but will respond to valid complaints and legal requests.

10. AI-Generated Content Disclaimer

• AI-generated content is produced by third-party models and may contain errors, inaccuracies, biases, or hallucinations.
• We do not guarantee the accuracy, completeness, originality, or reliability of AI-generated content.
• AI-generated content may inadvertently resemble copyrighted material. You are responsible for verifying originality and securing any necessary rights.
• You should not submit confidential, sensitive, or personally identifiable information to AI features, as it may be processed by third-party providers.
• We are not responsible for any decisions, actions, or outcomes based on AI-generated content.
• AI capabilities may change without notice as underlying models are updated.

11. Warranties & Disclaimers

Development Services

We warrant that development services will be performed in a professional and workmanlike manner consistent with industry standards. If deliverables contain material defects reported within 30 days of delivery, we will correct them at no additional cost.

Software Products

OUR PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• Products will meet your specific requirements
• Products will be uninterrupted, timely, secure, or error-free
• Results obtained from Products will be accurate or reliable
• Any defects will be corrected

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EXOVAN LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use our services or Products
• Any unauthorized access to or alteration of your transmissions or data
• Any third-party conduct or content on our services
• Reliance on AI-generated content
• Service interruptions, bugs, or errors

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $500.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Exovan LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our services or Products
• Your violation of these Terms
• Your violation of any third party's rights
• Content you submit through our services
• Your use or distribution of AI-generated content

14. Termination

By You: You may stop using our Products at any time. For development services, termination is subject to the terms of your project agreement.

By Us: We may suspend or terminate your access to our Products at any time, with or without cause and with or without notice, if we believe you have violated these Terms. Upon termination, your right to use our Products ceases immediately.

Effect of Termination: Sections relating to intellectual property, warranties, liability, indemnification, and dispute resolution survive termination.

15. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict of law provisions.

Informal Resolution

Before filing any formal dispute, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration administered in Kansas City, Missouri. The arbitration shall be conducted in English. You agree to waive any right to a jury trial or class action.

Small Claims Exception

Either party may bring qualifying claims in small claims court in Kansas City, Missouri.

16. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any project-specific agreements, constitute the entire agreement between you and Exovan LLC.
• Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.
• Waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure: We are not liable for delays or failures in performance resulting from causes beyond our reasonable control (natural disasters, pandemics, government actions, internet outages, etc.).
• Modifications: We reserve the right to modify these Terms at any time. Continued use after modifications constitutes acceptance. Material changes will be communicated with 30 days' notice.

17. Contact Us

For questions about these Terms, contact us:

• Email: [email protected]
• Company: Exovan LLC (d/b/a LostNTech)
• Location: Kansas City, MO, United States
• Website: lostntech.com